FAQ

Which shipping options are available and what are the shipping fees?

RIMOWA.com offers the following delivery option:

STANDARD:

Delivery within 1 – 4 business day after the order is shipped for deliveries to New South Wales, Victoria, Queensland & Southern Australia. For deliveries to Tasmania, Western Australia, Northern Territory or other rural areas, please allow up to 4 - 7 business days.

Complimentary for orders above $465

Flat $10 delivery fees for orders below $465

Flat $3 for orders below $100

Once your order is shipped, you will receive a shipping confirmation email, including the tracking number to monitor the delivery progress.

Upon delivery, please make sure that the parcel is not damaged in any way.

Please note that once your order is shipped, it is no longer possible to modify your shipping address.

Can I purchase online and pick-up my order in store?
Unfortunately, this service is not yet available.
How do I track my parcel?

You can track the status of your order by logging into your RIMOWA account.

Once your order has been dispatched, you will receive confirmation from RIMOWA via email, along with the tracking number. This tracking number will enable you to check the delivery status of your order directly on the carrier's website.

If you placed your order as a guest, you can track your order by creating an account on RIMOWA.com or by using the tracking number sent in the shipping confirmation email.

Are there any shipping restrictions ?
RIMOWA does not ship to PO Boxes.

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